Return & Refund Policy

Return & Refund Policy

Our Commitment
We want you to love what you buy. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or store credit.

Eligibility for Returns
To qualify for a return:

  • Item must be unworn, unused, and in its original condition with all tags attached.

  • Original packaging and proof of purchase (order number) are required.

  • Returns must be initiated within the 30-day window.

Non-Returnable Items

  • Items marked as “Final Sale.”

  • Personalized or custom-made products.

  • Items damaged after delivery due to misuse or altered from their original state.

How to Start a Return

  1. Contact Us: To request a return authorization (RMA), please contact our Customer Support team with your order number.

  2. Instructions: You will receive detailed instructions and a prepaid return shipping label via email (for U.S. returns). To provide you with a seamless return experience, we cover the standard return shipping costs for eligible returns. No return processing fee will be charged.

  3. Ship Your Return: For your convenience, we provide prepaid labels for U.S. returns. For international returns, or if you prefer to self-arrange shipping, please send your authorized return to the following return address:

    Return address：
    [Ushions After-Sales Service Center  ] Returns

    Room 511, 5/F, Ming Sang Industrial Building,
    19-21 Hing Yip Street, Kwun Tong, Kowloon,
    Hong Kong

    Please note: For self-arranged returns, we strongly recommend using a trackable shipping service and retaining your receipt. We are not liable for return packages lost in transit without tracking.

Refunds

  • Refunds are processed to your original payment method once the return is received and inspected.

  • Please allow 5-10 business days for the refund to be processed after we receive your return. The timing of the credit appearing on your statement depends on your bank or card issuer.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will cover all associated shipping costs to resolve the issue promptly.